Now on to better thoughts! I just went to a CPI conference on Enhancing Verbal Skills. It was fantastic! I learned so much and validated even more of what I know. It's almost frightening how much power just our verbal skills have when dealing with students. We have the power to de-escalate or escalate any given situation at any time. It is going to be exciting sharing this new information with staff. I just can't wait. Some of my favorite phrases I heard this week were:
Be quick to listen and slow to speak when intervening in a crisis.
You think you know what I said. But what you don't know is, what I said is not what I meant.
Crisis reveals character...ours!
Just some food for thought!
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